We want you to be satisfied and happy with your purchase from Peacock Tale. If you feel you need to return or exchange any product you purchased, you may do so for a full refund, less shipping charges.
All returns must be done within 7 days of purchase.
If you are returning a gift, you will receive store merchandize credit. We have a three month return policy for gifts.
In the case of an exchange, we will bear the cost of shipping if we have made an error.
Three things you need to do when you return or exchange a Peacock Tale product:
(1) Use secure packaging. We will not accept products damaged in shipping.
(2) Pack your merchandize with your invoice. This will enable a quicker turnaround of your return or exchange.
(3) Ship UPS or US postal service. We suggest you insure your package.
We will process your package within 5 days of receipt. You will be informed by e-mail (if you provided us with one) when your return or exchange has been received and processed.